Customer Service - at your Service
Everybody at Handmade Kitchens is committed to providing a friendly and professional service to all prospective and existing customers.
Below you can find some details of the key people you may have contact with when dealing with our company:-
Nick founded and launched the company ‘Handmade Kitchens’ over 12 years ago. During that time he has built a successful family business focusing on providing quality bespoke handmade kitchens and furniture. Nick focuses on listening to customers requirements, understanding their individual style likes and dislikes and identifying with their practical need. These aspects are all taken into account when Nick designs the bespoke furniture.
Louis is Nick’s son and has been born and bred into the handmade furniture business. After leaving school, he joined the family business. Initially serving as an apprentice and has during that time experienced all aspects including running the showroom, workshop experience, installation experience and spending time with Nick visiting customers and now oversees all installations and deputises for Nick in his absence. Louis endorses his father’s commitment to providing quality furniture and a friendly and professional service.
Jane has worked for Nick for over three years and oversees the showroom during weekdays, is responsible for customer contact by email, deals with website and general enquiries, and is generally the first point of contact for prospective and existing customers during the week. Jane prides herself in ensuring customers receive information, calls returned and first class customer service as and when they require it
Billie, who is Nick’s daughter, runs the showroom and liaises with customers at the weekend. Billie has spent many years working at the showroom and will spend time every Saturday showing customers the quality of work on display at the showroom.