OUR SERVICE

We Pide Ourselves on Our Service

our service

We pride ourselves on ensuring we provide a great service to our customers. We put you and your needs first at all times – we provide a personal approach from the very first telephone call or email right through to the installation process ensuring that you are fully satisfied with your new kitchen. That’s how we work and that is why we get a lot of business on recommendation from our existing customers to their family, friends and visitors to their home.

PERSONAL APPROACH

A Personal Approah to Service

personal approach

We welcome the opportunity of discussing your new kitchen with you. Having visited our website, you are also welcome to visit our showroom to see the quality of our work for yourself, or you can of course telephone or email us with any questions you may have and we would be happy to answer these.

When you are in a position to discuss your requirements, please telephone us and we would be delighted to make an appointment to come and see you at a mutually convenient time, for example, week days, evenings etc.

Having listened to your requirements, using our experience and design skills, we will interpret your ideas and measurements taken to produce a quotation and once the project has been commissioned, these will also be used to produce an initial kitchen design. We will work with you to finalise all the materials, finishes, handles and colours of your bespoke kitchen. The kitchen design will be hand drawn and will be agreed in full prior to any work being carried out.

In addition to the kitchen, we can design, build and install furniture in other rooms including bedroom and bathroom furniture

DESIGN & INSTALLATION

Design and Installation

design & installation

To design our bespoke kitchens and furniture we discuss with our clients their needs and ideas, consider the overall style of the house and space available, and a design is produced that is both functional and beautiful.

We use all the latest design and storage ideas. All our bespoke kitchens and cabinets are handmade from the best possible material with solid wood dovetailed drawers, we utilise all the latest hardware including the latest soft close drawer runners and mechanisms.

All our designs can be made for any shape, size and style of home, be it a modern urban loft or period country home.

Installation is an important aspect when planning your new kitchen. We have worked on all manner of alterations and improvements in every kind of property and we are used to working with builders, developers, architects, surveyors, interior designers and, of course, with our clients.

We are always aware that we are guests in our clients' homes, and take care to minimise any disruption. Our experience is what helps make the difference.

Dependent on your requirements and our workshop schedule, an installation date can be agreed at the time of commissioning your kitchen. Your handmade kitchen will take a minimum of two weeks to install with a further week required to add the finishing touches.

COLOURS & FINISH

Colours and Finish

colours & finish

We work with you to achieve the finish and colours you want for your furniture. By using a wide paint range, any colour chosen by you can be incorporated into the design of your new furniture.

Our preferred paint suppliers include:

  • Paint and Paper Library
  • Sandersons
  • Little Green Paint Company
  • Farrow & Ball

All of these paints offer a tough, durable finish that can stand up to the tough environment a kitchen needs to provide.

You can also find more information on some of these paints from www.abstractdecoratingcentres.co.uk

Paint and Paper Company
Sanderson Paints
Little Greene Paint Company
Farrow and Ball

APPLIANCES

We Pide Ourselves on Our Service

appliances

We have developed unique relationships with a range of suppliers in order to provide you with access to the best manufacturers who will offer you the absolute latest technology and the best appliances for your home. We include a list of our preferred manufacturers below and links to their respective websites.

You can view information on the manufacturers and choose from their ranges of quality appliances that will suit your home. Once you have chosen your appliances from the manufacturers listed below, we will be happy to source and supply them, ensuring availability and delivery is co-ordinated with the installation of your kitchen.

Handmade Kitchen’s use of manufacturer trademarks and trademark devices on this website is only to directly describe the appliances we are able to source for our customers and we do not intend to imply any connection, affiliation or trading relationship with the companies concerned. All trademarks and trademark devices remain the property of their respective owners.

abode
AEG Electolux
Insinkerator
Maytag
Falcon
FRANKE
Hotpoint
Indesit
Bosch
leibherr
Cannon
Miele
neff
Rangemaster
Subzero
Wolf

ABOUT US

About Handmade Kitchen Co

who we are

We are a family run business with a showroom in Thornwood, Epping, Essex.

We have customers in Essex, Hertfordshire, Cambridgeshire and London and have recently gained new customers throughout the UK including Hampshire, Devon and Scotland for whom we have designed, manufactured and supplied a range of furniture including islands, dressers and complete kitchen furniture.

Nick, the Proprietor, designs the kitchens with you, he oversees the building by our experienced craftsman and he oversees and in many cases undertakes the installation. Nick also project manages every job we undertake, ensuring a continued personal and professional service.


what we do

Most of the kitchens that we design and build, are traditionally constructed from solid wood including all carcases and feature tongue & groove boarding to backs of cabinets.

All drawer boxes are solid wood dovetail jointed and can include fully extendable concealed soft close runners.

We can also undertake melamine carcass construction if favoured.

TERMS & CONDITIONS

Terms and Conditions

General
These conditions of sale apply to goods supplied by Handmade Kitchen Co. Any Quotation given by the Company is an invitation to you to place an order with the Company only. No contract exists between you and the company for the sale of any goods until the Company has received and accepted your order.

Confirmation of order
Confirmation of an order will only be sent when all details have been agreed with the Company and the first payment has been made. This forms a binding and legal contract between you and the Company. No addition or alteration to the order will be valid unless agreed in writing by the Company. In the event of such alteration a surcharge may be made at the discretion of the Company. Plumbing, tiling, electrical and building work will not be included in the contract unless separately agreed. For the avoidance of doubt the Quotation does not include the final connections of electrical appliances and water supplies to appliances.

Payment
On confirmation of order a first payment of 20% of the total purchase price is due. On delivery of goods a further 70% is due. The remaining balance of 10% is due upon completion. If you delay your delivery, the payment will still be due, unless otherwise agreed in writing with the Company. The Company reserves the right to charge interest on overdue payments at 3% above the current UK base rate which will be calculated on a daily basis. In the event of late or non payment and without affecting any other rights or remedies of the Company, the Company shall be entitled to either suspend delivery of the goods and their installation without notice and charge interest until all amounts owing (including accrued interest) have been paid in full or terminate the contract by notice to you in writing.

A deposit protection scheme is available; please contact us and we will be happy to provide you with further details.

Delivery
Delivery date is scheduled upon deposit and receipt of the signed Confirmation of Order, all details having been agreed. Responsibility of the goods will pass to the client upon delivery. Any damage or loss caused by persons not employed by the Company such as builders or other tradespersons is the responsibility of the client. The risk in the goods not installed by the Company shall pass to you on delivery. For goods installed by the Company risk shall pass after installation. Damage in either case due to inadequate site access shall be at your risk.

Installation
It is the customer’s responsibility to ensure the site is ready for installation

Worktops
Once the kitchen is installed, a template will need to be taken for your worktops (if applicable). They will then return 1 to  2 weeks later to fit the worktop. You may need to arrange for your taps and hob to be disconnected and then reconnected once the stone has been fitted.

Variations in colour
The customer will be shown a sample of a typical piece of furniture and worktop. Due to the nature of some of the timbers and worktops used there will be natural variations in colour and surface markings. No guarantee is given that the furniture and worktops supplied will be an exact replica in terms of colour and surface markings as those displayed in the Company’s showroom.

Fitting tolerances
Voids and fillers surrounding the installed furniture are part of normal fitting tolerances and cannot be accepted as a basis for complaint.

Storage
If the agreed delivery date is extended after confirmation of the order, the Company reserves the right to make a charge for the storage of your furniture.

Cancellation
Cancellation of orders will only be accepted if the Company has agreed in writing and on condition that you reimburse the Company all costs and expenses or losses and damages resulting from the cancellation.

Warranty
All goods supplied by the Company are warranted free from defects. All goods must be inspected immediately following installation (no later than 7 days) and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from the installation by the Company’s representatives. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company, failure to follow the Company’s instructions on after-care or any alteration or repair carried out without the Company’s approval.

Telephone 01992 577998